Privacy Policy pragmatic play – Comprehensive Personal Data Protection

Introduction to Our Privacy Policy

Our Commitment to Privacy: pragmatic play takes your privacy and personal data security very seriously. This Privacy Policy is designed to inform you about the types of information we collect, how we use it, how we protect it and your rights regarding that information.

This policy applies to all users of the pragmatic play platform, including our web portal and mobile app. By using our platform, you agree to the collection and use of information as described in this policy. If you do not agree with our privacy practices, please do not use our platform.

Types of Information We Collect

1. Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Registration Information: Full name, email address, phone number, date of birth, residential address and password
• KYC Information (Identity Verification): Copies of identification documents such as a passport, national ID or driver's license to verify your identity
• Financial Information: Bank account details, e-wallet information, or other payment methods you use for deposits and withdrawals.
• Communications: Messages you send to our customer support team, including inquiries, complaints or feedback
• Preference Information: Your game preferences, preferred language and other account settings

2. Information We Collect Automatically

When you use our platform, we automatically collect certain information:

• Device Information: Your device type (mobile, tablet, computer), operating system, unique device identifier, and browser information.
• Location Information: The country or region where you are located (based on your IP address)
• Usage Information: Pages you visit, time spent on those pages, games you play, and other activities on our platform.
• Server Logs: Your browser information, referring URL and page title
• Cookies and Tracking Technologies: We use cookies to track your activity and deliver a personalized experience.

How We Use Your Information

We use the information we collect for the following purposes:

How We Protect Your Data

256-bit SSL Encryption: All communications between your device and our servers are protected by 256-bit SSL encryption. This means every piece of information you send through our platform is encrypted and cannot be intercepted or read by unauthorized third parties.

Secure Data Storage: Your personal data is stored on secure servers with strict role-based access controls. Only authorized pragmatic play employees have access to your data, and they are bound by strict confidentiality agreements.

Access Controls: We use multi-layered access controls to ensure your data is only accessible to authorized individuals. All access to our systems is logged and monitored to detect any suspicious activity.

No Absolute Guarantee: While we take extensive measures to protect your data, no system is completely immune to all security threats. If we suspect that your data security has been compromised, we will notify you as soon as possible.

Do We Share Your Data?

Data Sharing Policy: pragmatic play will not share your personal data with third parties without your consent, except in the following circumstances:

Authorized Third Parties Who May Receive Your Data:

• Payment Method Providers: Banks, e-wallet providers, and payment processors to handle your deposits and withdrawals.
• Law Enforcement Authorities: Police and security agencies where criminal activity is suspected or to comply with court orders
• Mental Health Service Providers: For players using our responsible gaming program, with your consent
• Analytics Service Providers: Providers that help us analyze platform usage to improve our services
• Strategic Business Partners: If stated in a specific promotion or partnership, with your prior consent.

International Data Transfers: Your data may be transferred to and stored in countries outside Malaysia. By using our platform, you agree to such data transfers. We will ensure your data is protected to the same security standards regardless of where it is stored.

Your Rights Regarding Your Personal Data

You have the following rights regarding your personal data held with pragmatic play:

• Right of Access: You can request a copy of the personal data we hold about you. Contact us and we will provide this information within 30 days.
• Right to Rectification: If your data is inaccurate or out of date, you can request that we correct or update it.
• Right to Erasure: You can request that we delete your personal data, though this may result in the closure of your account.
• Right to Restrict Processing: You can request that we stop processing your data for specific purposes.
• Right to Data Portability: You can request that we provide your data in a portable format (such as CSV).
• Right to Object: You can opt out of receiving promotional emails by clicking the "Unsubscribe" link in those emails.

To exercise these rights, please contact our customer support team at [email protected] and clearly state your request.

Child Protection

Underage User Prohibition: The pragmatic play platform is for adults aged 18 and above only. We do not knowingly collect personal data from minors. If we become aware that we have collected information from a child under 18, we will delete that information immediately and close the account.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately so we can take appropriate action.

Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding our privacy policy or how we handle your personal data, please contact us:

We will endeavor to respond to all inquiries or requests within 14 business days. If we are unable to fulfill your request, we will notify you of the reasons for our refusal.