Pragmatic play believes gaming entertainment should be enjoyable, not burdensome. We provide control tools, guides, and support so you can always play in a safe and controlled manner.
For most players, online gaming is a way to relax and unwind from daily stress. You wager a little, win or lose, and move on. But for a small number of individuals, the line between entertainment and unhealthy habit can quietly erode without them realising it.
That is why pragmatic play does not simply offer entertaining games — we also equip our platform with a range of tools designed specifically to help you stay in control. This is not a policy we follow out of obligation. It is a value we genuinely believe in: every player deserves to play in a safe, fair, and responsible environment.
Responsible gaming refers to a style of play that prioritizes your own well-being above the desire to win or recover losses. Players who game responsibly typically share a few key traits:
If you can honestly tick all of the above, you are most likely playing responsibly. If not, that is a signal that you need to take steps to reassess your playing habits.
The pragmatic play platform comes equipped with a range of control tools you can access directly from your account settings. All of these tools can be activated on your own without contacting anyone:
Online gaming is adult entertainment. There are certain groups of individuals we advise not to use the pragmatic play platform:
If you fall into any of the categories above, we strongly encourage you not to play at this time. Your wellbeing is far more important than any amount of winnings.
Pragmatic play uses a strict identity verification (KYC) process during registration. Every new user is required to verify their date of birth, and official identification documents are required before the first withdrawal is approved. This ensures our platform cannot be accessed by anyone under the age of 18.
If you are a parent or guardian and are concerned about your child's access to online gambling platforms, we encourage the use of parental control software on shared devices. All devices using a pragmatic play account must go through a login process that requires valid credentials.
Ask yourself these questions honestly:
If you answer "yes" to any of these questions, consider activating self-exclusion from your account settings.
All these tools are available free of charge and can be activated directly from your account settings without needing to contact support.
Set a daily, weekly, or monthly limit on the amount of money that can be deposited into your account. Our system enforces these limits automatically.
When your total losses reach the limit you have set, our system will block you from continuing to play for that period.
Set your daily session time limit. The system sends a reminder before the limit is reached and automatically enforces a break after that.
Take a break from 24 hours up to 6 months. Your account is fully blocked during this period – no login, no deposits, no gaming.
If you decide to stop completely, you can close your account permanently. This decision can be made on your own without needing to provide a reason.
Active notifications are sent during game sessions so you always know how long you have been playing and how much you have spent.
Gambling problems rarely appear overnight – they usually develop gradually. Recognize these warning signs before they become serious.
Using gaming as an escape from work stress, family problems, or feelings of sadness and anxiety.
Borrowing from family, friends, or financial institutions solely to fund gambling.
Continuing to play despite heavy losses, hoping to win back everything in a single session.
Family or friends begin to complain or express concern about the amount of time or money spent on gambling.
Unable to sleep soundly or stay focused at work because you are constantly thinking about gaming.
Experienced players who have enjoyed the platform for years typically practice these habits consistently.
Set a budget before you start
Decide how much you are willing to spend, and stop when that limit is reached – no exceptions.
Do not play when angry or upset
Negative emotions cloud judgment. Playing when you are emotionally unstable only increases the risk of significant losses.
Stop playing after a big win
Many players lose all their wins by continuing to play. Know when it is time to stop.
Play as entertainment, not a livelihood
Gaming is not a reliable source of income. Treat the money you spend as an entertainment cost.
Maintain a healthy daily activity balance
Make sure gaming does not interfere with your daily responsibilities – work, family, and personal health.
Answer the following questions honestly. There are no right or wrong answers — this is simply a personal guide for you.
Have you ever played longer or spent more money than you originally planned?
Have you ever felt the need to hide or lie to family members about your gaming activity?
Do you feel anxious, irritable, or restless when you are unable to play for a period of time?
Have you ever used your savings or money set aside for essential needs for gambling?
Have you ever tried to stop or cut back on gaming but failed to do so more than once?
...to two or more of the questions above, we encourage you to activate the control features in your account or contact our support team for assistance.
Answers to the most frequently asked questions by players about control tools and responsible gaming at pragmatic play.
Our platform is built for safe entertainment. Register your account today and start an enjoyable gaming experience while making use of the control tools we provide.
For users aged 18 and above only. Gambling can be addictive.